WHERE ARE YOU BASED?
We're happily based in USA, while we have a storage in Russian Federation, Spain, France and China, from which we ship all of our products.
HOW DOES SHIPPING WORK?
Twisted Infinity partners with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Thailand, Tibet, India, China etc.
Because we ship directly from our partners in these countries, your item may take 2-5 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way (please email us for tracking).
THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?
If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.
Note: if for some reason your order is never released by customs, we'll send you a replacement!
WHAT IF I NEED TO RETURN SOMETHING?
No worries! Contact us right away and we'll help guide you through the process - we'll send you a prepaid mailer to send the item back.
HOW DO WE CONTACT YOU WITH PRESS INQUIRIES?
Send us an email to firstname.lastname@example.org.