FAQ Lumeo Pro-X

FAQs

Yes, we do! We have absolute confidence in providing you with the best at-home IPL Laser Hair Removal Handset in the world. That’s why we’re proud to offer our day 90-day 100% Money-Back Guarantee. You can read more about it here.

All handsets come with a 12 month warranty, that covers any manufacturer faults. If you are having any issues regarding your handset, please contact us at info@twisted-infinity.com

One of the biggest advantages of IPL over other types of laser is that it is far less painful. Most customers explain the feeling as a warm sensation on the skin.

Our handsets have been designed to be suitable for at home use, so is gentle on skin. This means that is suitable for sensitive skin types too.

IPL can definitely be used on hormonal hair growth, and has proven to be quite effective.

When using the handset as recommended, side effects are rare. Redness and swelling is the most common side effect from IPL, which will quickly subside after treatment.

IPL will not be suitable for you if you have epilepsy.

As there is heat involved, slight blackening on/around the light window is normal and will not affect your handset, how it works or the results at all.

Yes, this is completely normal. As the light energy is heating the hair, you may smell a slight burning but this just means there may be some hairs that have not been shaved. Please ensure that you have prepped the skin correctly, and that the skin is completely shaved before starting your session.

Cleaning of the handset is advised after each use. You can use an alcohol wipe, or any antibacterial product to clean down the handset and the light window after treatment. Ensure your handset is powered off, and not plugged in before doing so. You should then store the handset in a cool, dry place after use (once the handset is completely dry).

We advise that users of our handsets are 16 and older.

There have been numerous worldwide studies that demonstrate the safety and effectiveness of IPL for hair removal. Due to this fact, it has become an extremely popular safe and effective method of hair removal at home and in clinics.

The Lumeo Pro-X has 500,000 flashes, meaning it will last you 20+ years.

No, it isn't necessary to wear eye protection while using our handset. Our handsets are fitted with a sensor and will not pulse and light unless the entire window is pressed against your skin. That being said you should never try and look directly into the light as it flashes.

Yes, you should shave the desired areas before using your handset. A close to skin shave is best recommended. The goal is for the light energy to reach the hair follicle as quickly as possible, so shaving beforehand is essential to achieve the best results. The hair follicle does need to be in tact for IPL to be effective. This means no waxing, plucking, threading, epilating etc.

Between treatments you should only shave when required. You should never wax, pluck, or epilate as these hair removal methods removes the entire root, which is what absorbs the light during the treatment.

No. This product is a once-off purchase. There is absolutely no need for replacements or refills.

If you have recently been sun tanning, we recommend waiting 2 weeks before using your handset. You should wait 48 hours to tan after using your handset. The same applies for sun beds. We advise removing all artificial tan before using our handsets, as the light energy may be more attracted to the pigments in the skin, rather than the melanin in the hair. You can reapply the tan after your session once the skin has relaxed.

Our handsets are not cordless, and will need to be plugged into the power supply at all times of use.

You actually have to be careful when anyone claims ‘permanent’ hair removal as all forms of IPL/Laser hair removal require some maintenance, or eventually the hair will start growing back. After completing your initial sessions with our handsets you will only have to use your handset once every 3 months to maintain smooth, hairless skin.

Yes, you can. This may decrease the lifetime of the handset per user. You should also always thoroughly clean the handset after each use.

Definitely! Our handsets are suitable for both men and women.